Frequently Asked Questions

I do not have a design. Can you still print for me?

Yes. Use our free online editor with hundreds of templates, or hire our in house design team. Flat rate pricing, and you own the final files.

What file format should I upload?

A press quality PDF at 300 DPI with 0.125 inch bleed is ideal. We accept most common formats and check every file by hand before printing. See our File Requirements.

How fast can I get my order?

Many paper products are ready the same day for Winnipeg pickup. Most products ship within 2 to 4 business days, while apparel and promo items run 5 to 10. See Turnaround Times.

Do you ship across Canada?

Yes, with tracked courier to every province and territory, typically 3 to 7 business days after production. Pickup in Winnipeg is always free.

Can I see a proof before you print?

Yes. Digital proofs are free on request, and we do not print until you approve.

What if there is a mistake on my order?

If we made the error, we reprint free with no questions asked. If the error was in your approved file, we will offer a discounted reprint.

Do you offer volume or repeat order discounts?

Yes. Quantity pricing is built into the configurator, and we quote custom rates for large or recurring orders. Use the contact form.

What payment methods do you accept?

All major credit cards online. Pickup orders can also pay in person by debit, credit, or cash.