Privacy Policy
Last updated: October 31, 2026
This Privacy Policy explains how Print It On ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our website and print services. We are based in Winnipeg, Manitoba, Canada, and we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Account information: your name, email address, phone number, password, and company name (if provided).
- Order information: billing and shipping addresses, the products and specifications you order, order history, and any notes you add.
- Files and designs: artwork you upload, designs you create in our online editor, and the proofs and print files generated from them.
- Payment information: when you pay, your card details are entered directly into our payment provider's secure fields. We do not see or store your full card number. We keep only a record of the transaction, the card brand, and the last four digits.
- Communications: messages you send through our contact and quote forms.
- Usage information: basic technical data such as your browser type and pages visited, used to keep the site working and secure.
- Proof approvals: when you tick the four proof boxes before Add to cart, or approve a proof we email you, we keep a record with your order: the time, what you confirmed, the proof you saw, your account, your browser and your internet (IP) address. We keep it so we can show what was approved if there is ever a question about an order.
How we use your information
- To process and fulfill your orders, including printing, proofing, and shipping.
- To create and manage your account and saved addresses.
- To communicate with you about orders, quotes, and support.
- To process payments and prevent fraud.
- To improve our products, website, and service.
- To meet legal and tax obligations.
Service providers we share information with
We share only the information needed for these providers to perform their service for us. We do not sell your personal information.
| Provider | Purpose | Data shared |
|---|---|---|
| Our own business system (mis.printiton.ca) | Running the shop: customer accounts, orders, quotes, files, proofs and invoices | Name, contact details, addresses, order details, files and proofs. When we ship, the courier gets the name and address for the parcel. |
| Helcim | Card payments | Name, billing address, card details (entered directly with Helcim) |
| Brevo | Email: sign-in codes, order and quote emails | Name, email address, order details |
| Hostinger | Website hosting | All website data, stored securely on our behalf |
| Sign in with Google, address suggestions as you type, our Google reviews, web fonts, and Google Drive storage for order files (through our business system) and for our encrypted website backups | Your name and email address if you sign in with Google; the address text you type; your browser's technical details when fonts and review photos load; order files and encrypted backups | |
| Microsoft and LinkedIn | Sign in with Microsoft or LinkedIn, if you choose it | Your name and email address from that account |
| Cloudflare Turnstile | Spam check on our contact and quote forms | Technical details from your browser, used to tell people from bots |
| Sentry (Functional Software, Inc.) | Error monitoring and diagnostics | Technical error details, page address, browser and device info (personal data minimised; no payment data) |
| Google Analytics & Tag Manager | Website statistics (only with your consent) | Cookie identifiers, pages viewed, device and approximate location |
Some of these providers operate outside Canada. When information is processed in another country, it may be subject to the laws of that country. We choose reputable providers that apply appropriate safeguards.
Your files and the print PDF
Your uploaded artwork, designs, proofs, and print-ready files are stored securely and used only to produce your order. Low-resolution proofs and invoices are available to you in your account. The final high-resolution print file is kept for production use and is not made available for download, which protects the integrity of your order.
Cookies
Essential cookies are always on, because the website cannot work without them. They keep you logged in, remember your cart, and save your theme and consent choices.
Analytics cookies are set only after you click "Accept" on the cookie notice. We use Google Tag Manager and Google Analytics to understand how the site is used. Until you accept, they are told not to store cookies or identifiers, and if you choose "Necessary only", no analytics cookies are set. You can change your mind any time with Cookie settings at the bottom of every page.
How long we keep your information
We keep your information for as long as your account is active and as long as needed to fulfill orders and provide support. Financial and tax records are kept for the period required by Canadian law (generally six to seven years). When information is no longer needed, we delete or anonymize it.
Your rights
Under PIPEDA you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete your personal information, subject to records we are required by law to keep.
- Withdraw consent for non-essential uses.
To make a request, email us at info@printiton.ca with the subject "Privacy request." We will verify your identity and respond within 30 days.
Security
We protect your information with measures such as encrypted connections, restricted access, secure file storage, and a payment process where card data never touches our servers. No system is perfectly secure, but we work to keep your information safe and have a plan to respond quickly if an issue ever occurs.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed. Significant changes will be communicated where appropriate.
Contact us
Print It On
1798 St. Matthews Ave, Winnipeg, MB R3H 0A5, Canada
Phone: (204) 899-3350
Email: info@printiton.ca